Refund & Cancellation Policy

1. Scope

This policy covers paid MarktMakrs subscriptions sold by APPJS Technologies Private Limited. It sits alongside our Terms of Service and forms part of them.

The 7-day free trial takes no payment, so nothing in this policy applies to it — there is nothing to cancel and nothing to refund. When it ends you are not charged; access continues only if you choose a paid plan.

2. Cancelling a subscription

You can cancel at any time, either from Profile → Subscription inside the app, or by emailing support@marktmakrs.in from the address your account is registered to.

Cancelling stops the next renewal. It does not cut your access short: you keep the paid features until the end of the period you have already paid for, and you are not charged again after that.

You do not have to give a reason, and we do not charge a cancellation fee.

3. Refunds

Refund eligibility: {{REFUND_WINDOW}}.

To request one, email support@marktmakrs.in from the email address the account is registered to, quoting the transaction ID from your payment confirmation. We may ask for nothing else — the registered address and the transaction ID are what let us match the payment to the account.

The following are not refundable:

• the unused part of a billing period once the eligibility window above has passed;
• a subscription on an account we have terminated for a breach of the Terms of Service;
• any period during which the account was actively used, where the refund is claimed solely because the scans did not produce a profitable result — the Service makes no such promise, and the Terms say so.

4. Failed or duplicate payments

If a payment is taken but the subscription does not activate, or you are charged twice for the same period, we refund the excess in full. PhonePe reverses most failed payments automatically within a few working days; if that has not happened, email support@marktmakrs.in with the transaction ID and we will raise it.

You are never charged for a period you cannot use because of a fault on our side.

5. How long a refund takes

Once approved, a refund is credited to the original payment method — we cannot send it anywhere else, because we never receive your card or bank details. Expect it within {{REFUND_TAT}} of approval.

The time after that is your bank's or card issuer's, not ours: PhonePe confirms the reversal to us, and how quickly it appears on your statement is up to them.

6. If you disagree with a decision

Reply to the same email thread and ask for it to be escalated — write to support@marktmakrs.in and mark it for the attention of our grievance officer.

7. Contact

APPJS Technologies Private Limited

Email: support@marktmakrs.in